Terms of Service


Welcome to Aureole. The said website is a holding of Aureole Handcrafted Clothing LLP. The terms “we”, “us” and “our” used on the said website are with reference to www.aureole.in

These Terms & Conditions apply to products purchased via our Website, or placed through Social Media including but not limited to Facebook, Instagram, Whatsapp, or offline on phone by contacting our Customer Care.

PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON ANY ASSET OF Aureole Handcrafted Clothing LLP. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OR THROUGH ANY OTHER ASSET SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, PRIVACY POLICY, TERMS BY THE VENDOR OR  ADDITIONAL TERMS OF SERVICE  WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY ("ADDITIONAL TERMS"). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS,THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE.

IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET OF Aureole Handcrafted Clothing LLP FOR ANY PURCHASE OR SERVICE.

  1. BUSINESS

2.1.The said website is a platform that facilitate the online sale and purchase of merchandise and services ("Services") offered by third party vendors and service providers ("Vendor/s"). Title to the merchandise (“Products”) will pass directly from the Vendors to you.

  2.2.Aureole Handcrafted Clothing LLP has the right to change or discontinue any service at any time, without notice. Aureole Handcrafted Clothing LLP may add or modify the procedures, modes, processes or conditions of purchase at any time. Aureole Handcrafted Clothing LLP shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.

  1. PRODUCT

3.1. www.aureole.in, enables the sale of a variety of products. Shipping for all the products on the website shall be as per the company's policy, which may be changed by www.aureole.in from time to  time.

3.2. In case you receive a damaged product, please write to us on support@myaureole.com. Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue.

3.3 Incase the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised.

  1. SERVICES

4.1. You should take all responsibility for your own actions in utilizing the products purchased by you; Aureole Handcrafted Clothing LLP shall not be liable for any such action.

4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.

 4.3. Aureole Handcrafted Clothing LLP shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.

5.PRICING INFORMATION

5.1.Prices and availability are subject to change without notice or any consequential liability to you.

5.2. While Aureole Handcrafted Clothing LLP strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, Aureole Handcrafted Clothing LLP may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Aureole Handcrafted Clothing LLP will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If www.myaureole.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.

  1. CREDIT CARD DETAILS

You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use the credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. Aureole Handcrafted Clothing LLP expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.

  1. DELIVERY OF THE PRODUCT

Your shipping address and pin code will be verified with the database of Aureole Handcrafted Clothing LLP before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by Aureole Handcrafted Clothing LLP, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.

  1. RETURN POLICY FOR PRODUCTS

8.1. If you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, please write to us at support@myaureole.com

8.2. Upon receiving your complaint, Aureole Handcrafted Clothing LLP shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will process a request for a replacement or refund depending on the nature of the case. If the complaint is frivolous or baseless, we reserve the right to take legal actions against you and you will be solely liable for all costs incurred by Aureole Handcrafted Clothing LLP in this regard.

8.3. In order to return any products, you are required to comply with the below mentioned conditions, viz:

  • Please notify Aureole Handcrafted Clothing LLP of receipt of a damaged/ defective product/service within 48 of your order reaching you. If you are unable to do so within 48 hours, the vendor shall not be held liable for the failure to replace the order; * For all other instances you can notify us within 7 days from when the product is delivered to you • Products should be unused/unwashed; *
  • Products if need to be returned shall be done so by you, using a reputed courier in your respective area. Courier freight charges will be borne by you.
  • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.; • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit;
  • The returned products are subject to verification and checks by us in order to determine the legitimacy of the complaint/return. * These conditions will not apply to products where the defects could not, using reasonable diligence, be discovered, at the time of delivery.

8.4. If a product returned is duly accepted by us, the value of said product, as originally paid by you will be refunded in the form of a store credit/voucher. If the product can be repaired by the service centre, we would get the same repaired and send it back to you.

  • A promo code, once used shall not be refunded in case of cancellation of order either by you orAureole Handcrafted Clothing LLP

8.5. No Compensation Policy: If the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the return, refund, credit voucher or exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. Aureole Handcrafted Clothing LLP holds the rights to cancel orders and block accounts of such customers without any prior notice.

  1. SHIPPING, DELIVERY AND CANCELLATION

With regards to shipping, delivery and cancellation, please read terms regarding the same on the website.

  1. WARRANTIES AND CLAIMS

Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.

  1. INDEMNIFICATIONS AND LIMITATION OF LIABILITY

11.1. You agree to indemnify, defend and hold harmless Aureole Handcrafted Clothing LLP from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Aureole Handcrafted Clothing LLP that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.

11.2. In no event shall Aureole Handcrafted Clothing LLP and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not www.myaureole.com has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, Aureole Handcrafted Clothing LLP entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

  1. GOVERNING LAW

12.1. These Terms of Service and the relationship between you and Aureole Handcrafted Clothing LLP shall be governed in accordance with the laws of India without reference to conflict of laws principles.

12.2. All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and Aureole Handcrafted Clothing LLP shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra and you hereby accede to and accept the jurisdiction of such courts.

  1. GENERAL TERMS FOR OFFERS, PROMOTIONS, CONTESTS

13.1. Aureole Handcrafted Clothing LLP shall introduce various offers, promotions, contests from time to time. The terms and conditions for these shall be separately called out and Aureole Handcrafted Clothing LLP reserves right to change/ modify/ add/ delete any of terms and conditions on such contests or promotions at its discretion at any time without prior intimation.

13.2. While participating in such contests/ promotions, you hereby agree to release and hold Aureole Handcrafted Clothing LLP harmless from any claims or demand.

13.3. Winners to contests will be decided by the team at Aureole Handcrafted Clothing LLP and we are not obliged or required to disclose the mechanism of the same.

13.4. Aureole Handcrafted Clothing LLP reserves the right to vary any of the terms and conditions of the contest and the decision of www.myaureole.com shall be valid and binding on the contestants.

13.5. All personal information collected, in the course of this contest shall be kept confidential. Aureole Handcrafted Clothing LLP shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest.

13.6. The participant's profile must be public. Entries from private profiles can't be viewed and therefore will be considered invalid.

13.7. If @myaureole regrams or shares any participants photo that does not mean that participant is a winner. A participant will only be considered a winner once we explicitly declares the same.

13.9. If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified and or deleted from the contest and content.

13.10. All other terms and conditions on the website Aureole Handcrafted Clothing LLP, not in conflict with these terms and conditions, shall prevail.

13.11. All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the Courts of Mumbai, Maharashtra.

 

CONTACT

Queries regarding the Terms of Service can be addressed to us at support@myaureole.com