Frequently Asked Questions

What if a product is out of stock?

We believe in mindful production therefore, our products are made in small batches. This ensures superior quality and minimal wastage during production. In case a product you love is out of stock please email us at ‘hello@andbeginagain.com' and we will do our best to make the product available for you.

How do I find the right size?

Please refer to our size chart here (hyper link this to our sizing chart) Still unsure? You can email Jen, our fit stylist on jen@andbeginagain.com or alternatively call on +91 9619066405 to clarify your size.

What is the best way to care for my purchase?

Beauty Our ingredients are derived from plants and other elements in nature. We recommend storing your purchase in a cool and dry place and not exposing it to direct sunlight. Clothing With every wash, our textiles will get softer. We recommend washing our cottons and khadi in a mesh/ muslin bag (hyperlink to muslin bag) on a gentle machine cycle. You could also hand-wash your cottons. Silk is made on the handloom and is a delicate textile. We recommend only hand-washing your silks. Dry-cleaning involves the usage of chemicals that are not kind towards the environment. We stay away from processes and techniques that will require you to dry clean your clothes.

Do you ship worldwide?

Yes, we ship worldwide from Mumbai, India. International orders are shipped using FedEx and Aramax courier services. Customs and import duties may be levied by the receiving country and are therefore the buyer's responsibility.

How long will it take for my order to get delivered?

All good things take time. Our orders are shipped within 3-5 working days. On placing your order, you will receive an email confirming your order. Thereafter, once your order has been dispatched, you will receive an email with a tracking number. Domestic deliveries take 3-5 days. International deliveries take upto 7 days.

How to I pay for my international order?

International orders can be paid for via PayPal. You will be directed to the same at the checkout page. You do not need a PayPal account to make a payment.

I want to cancel my order. How do I go about it?

Please send us an email within 24 hours of placing your order if you wish to cancel since we start working on fulfilling an order soon after it is placed.

What is your exchange/return policy?

We hope you never have a reason to return your beautiful purchase. However, if for any reason, you wish to initiate a return/ exchange, kindly notify us within three working days of receiving your order. Once we have been intimated, we accept returns within 10 days provided your purchase hasn’t been used, washed or worn. All tags to be intact and the product is to be returned in all its original packaging. We cannot offer returns on beauty and related products. However, in the event that your order is incorrect or damaged during transit, kindly write to us at hello@aba.com. And Begin Again holds the right to not accept returns that have been worn or damaged. In the event we are unable to accept the return, you will be intimated of the same and the product will be shipped back to you.

Can I get a refund against a returned product?

We issue store credit for the products returned. Store credit is valid for a period of six months.

Do you offer express shipping?

In case you desire express shipping, please mail us on hello@andbeginagain.com to enquire about additional charges to your city.

How can I change my shipping address?

Write to us at hello@andbeginagain.com with “ADDRESS CHANGE” in the subject of the email within 24 hours of placing your order to modify your shipping address.

Do you test your cosmetics on animals?

We take pride in the fact that none of our products are tested on our furry freinds.

Are Luaer and Aureole products available offline?

We stock exclusively on www.andbeginagain.com . From time to time we stock are some retail stores and we will update the list regularly. We do however have a studio in Kala Ghoda, Mumbai and would love to have you drop by!

I still have some unanswered questions, how do I get in touch with customer service?

Please email us at 'hello@andbeginagain.com' or call us at +91 9619066405 Our business hours are Monday-Friday from 10 am-7 pm.


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